City's electricity meter replacement programme rolls out in new areas

04 September 2024

The City’s Energy Directorate will be continuing the rollout of new smarter and more convenient electricity meters in various areas of the metro in the next few months. The compulsory and free-of-charge programme benefits customers in countless ways. The required meter replacement of older City-owned credit and prepaid meters helps to avoid inaccurate readings and offers greater management of energy usage for residents. 

'Our appointed contractor is replacing older electricity credit meters and phasing in brand new prepaid meters in City-supplied suburbs across the Metro. When an area is due for the replacement, we will deliver a letter to the customer's home to arrange an appointment. Once an appointment has been made and the contractor reaches out to the customer, they may verify the supplied reference number by contacting the City's Call Centre on 0860 103 089.

'The meter replacement programme is highly beneficial to residents. There is no difference in the cost of electricity between the old credit meter and the new prepaid meters. The new meters are merely a measuring mechanism. The newer meters helps with cost management, accuracy of readings, usage control and monitoring. It also enables qualifying beneficiaries to move to the highly subsidised, affordable Lifeline Tariff which includes Free Basic Electricity (FBE). We encourage residents to reach out to us to make the switch,' said the City's Mayoral Committee Member for Energy, Alderman Xanthea Limberg.

City teams and contractors are delivering letters to residents in scheduled areas over the next few months. Customers are encouraged to contact the City to make an appointment to replace older electricity meters at their convenience once their area is active. The full schedule is being finalised. Please see the meter replacement programme FAQs.

To verify: contact the City's Call Centre on 086 010 3089.

To report suspicious behaviour contact: 0800 1100 77

Tips for residents:

• Always verify the work order number when an official visits your home.
• Check the official's City-issued identification card.
• The ID card must display the City logo, the name and surname of the staff member or mandated contractor, and must contain an embedded photo of the staff member or mandated contractor.
• If unsure, call the City's Call Centre on 0860 103 089.
• Report suspicious behaviour to the City's law enforcement agencies or to the SAPS.
  
   
   
  
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Published by:
City of Cape Town, Media Office